Privacy Policy

We respect your privacy and only collect information relevant to improving your experience on CiteHero.

What personal information do we collect from registered users?

When registering, you are asked to enter your name and email address. Other details are optional but can be entered to improve your experience.

When do we collect information?

We collect personal information when you register, and usage information as you interact with the site.

We use Google Analytics, which collects data about site traffic via cookies and anonymous identifiers. Data collected in this way is not linked to any personally identifiable information. If you wish to opt out of the Google Analytics data collection, you may do so here.

How do we use your information?

We may use the information we collect to:

  • personalize your experience and deliver better content
  • improve CiteHero features
  • ask for ratings and reviews of our services

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We support individuals to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. Should a data breach be detected, we will notify you via email within 7 business days.

Do we use 'cookies'?

Yes. We use cookies to:

  • Remember your preferences (e.g. search settings) for future visits.
  • Compile aggregated (de-identified) data about site usage in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This can be done through your browser settings. Since some browsers are a little different, look at your browsers Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your CiteHero experience more efficient may not function properly.

See our cookies policy for more details.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties.

Third-party links

We include links to third-party products or services, such as publishers' websites. These third-party sites have separate and independent privacy policies. We therefore bear no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Do we allow third-party behavioural tracking?

No, we do not allow third-party behavioural tracking.

Contact Us

If there are any questions regarding this privacy policy, please contact us at:

CiteHero
PO Box 573
Bankstown, NSW 1885
Australia

Or email us at team@citehero.com

Last updated 22 August 2019